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AI-Assisted Public Service and Public Communication

Duration
2 days
Format
Intensive Course
Competency Levels
Role-Based Application

AI-Assisted Public Service and Public Communication equips participants to produce service FAQ, response templates, complaint classification through hands-on, work-based practice.

The Kerjabaik Academy team will help adjust the schedule, format, and your organization's in-house needs.

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Learning Outcomes

  • prepare service FAQs
  • manage complaint responses
  • classify community needs

Learning Topics and Activities

  1. 1.Public Service Channels
  2. 2.Complaint Classification
  3. 3.Standard Responses
  4. 4.Escalation and Validation

Designed for

  • public service agencies
  • government public relations
  • public channel managers

Challenges Addressed

  • service FAQs are not neat
  • complaint responses are inconsistent
  • public needs are not classified

Practical Activity

Prepare service FAQs, complaint responses, and summaries of public needs.

Learning Outputs

  • service FAQ
  • response templates
  • complaint classification

Responsible Use Practices

  • human-in-the-loop
  • source matrix
  • risk checklist
  • sensitive data restrictions

Tools

  • ChatGPT
  • Gemini
  • Microsoft Copilot
  • Google Docs / Microsoft Word
  • Google Sheets / Microsoft Excel