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AI-Assisted Public Service and Public Communication
- Duration
- 2 days
- Format
- Intensive Course
- Competency Levels
- Role-Based Application
Prepare service FAQs, complaint responses, and summaries of public needs.
The Kerjabaik Academy team can discuss the schedule, delivery format, and your organization's in-house requirements.
Request ScheduleLearning Outcomes
- Prepare service FAQs
- Manage complaint responses
- Classify community needs
Learning Topics and Activities
- 1.Public Service Channels
- 2.Complaint Classification
- 3.Standard Responses
- 4.Escalation and Validation
Designed for
- Public service agencies
- Government public relations
- Public channel managers
Challenges Discussed
- Service FAQs lack consistent structure
- Complaint responses are inconsistent
- Public needs are not classified
Practical Activity
Prepare service FAQs, complaint responses, and summaries of public needs.
Practical Deliverables
- Service FAQ
- Response templates
- Complaint classification
Responsible Use Practices
- Human-in-the-loop
- Source matrix
- Risk checklist
- Sensitive data restrictions
Tools and Resources
- ChatGPT
- Gemini
- Microsoft Copilot
- Google Docs / Microsoft Word
- Google Sheets / Microsoft Excel